Staff communication, roles and access, onboarding, and the structural problems that appear as a store team grows past a handful of people.
11 articles in this topic.
Every Shopify plan caps staff accounts. What the cap actually restricts, the four ways teams work around it, and which of those are safe.
New tools rarely fail on features. They fail in the fortnight where half the team has moved and half has not. How to get through it.
Offboarding catches the people who leave. It misses everyone whose role changed, whose project ended, or who was added for one afternoon in March.
Most stores have one channel doing four jobs badly. Splitting them takes an afternoon and stops the two failure modes that actually cost money.
An honest decision guide, including the cases where the answer is no and you should keep the tool you have.
Seven questions worth asking before you install anything, each tied to a specific thing that goes wrong when the answer is no.
Less about features, more about process. How to build a shortlist, run a trial that tells you something, and avoid the evaluation that never ends.
One group chat works beautifully for four people and badly for twelve. The failure is mathematical rather than cultural, and it arrives on a schedule.
Access is two decisions: what someone can change in the admin, and how much of the conversation they see. Collapsing them is how over-permissioning starts.
You have four hours and they start Monday. What to teach, what to leave as reference, and the access decisions to make before they arrive.
Store ops is a judgement job, not a process job. Three interview questions that reveal whether someone has it.
Free for teams up to five, and about two minutes to connect your store.