Privacy Policy

Effective date: 31 July 2026

Store Huddle is operated by Slurvo FZ-LLC (“Store Huddle,” “we,” “us,” or “our”), located at SFFO0050, Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when Shopify merchants and their authorized team members use Store Huddle.

We designed this Policy with reference to major privacy frameworks that may apply to our merchants and their teams, including the EU and UK General Data Protection Regulation (GDPR), the California Consumer Privacy Act as amended by the CPRA, and comparable state and provincial privacy laws. This Policy applies to Store Huddle as an application; it does not apply to Shopify itself or to other apps a merchant installs, which have their own privacy practices.

Information We Process

We process Shopify store information, including the store name, Shopify domain, installation status, and authentication credentials required to connect Store Huddle to Shopify.

We process authorized-user information, including Shopify user identifiers, display names, email addresses used for invitations, workspace roles, permissions, notification preferences, and account activity.

We process content submitted through Store Huddle, including channel messages, direct messages, replies, reactions, tasks, mentions, files, images, channel settings, categories, role assignments, and support communications.

When a user chooses to search for or attach a Shopify resource, we may process limited information relating to orders, draft orders, products, and customers. This can include order names and statuses, product names and statuses, customer names, customer email addresses, and customer order counts. Store Huddle only accesses this information when it is required to provide Shopify resource-search and attachment functionality.

We may also process technical information such as IP addresses, browser information, device type, timestamps, request logs, error details, security events, and essential cookie information.

How We Use Information

We use information to provide team chat, channels, direct messages, role-based permissions, tasks, notifications, file sharing, Shopify resource attachments, authentication, customer support, security monitoring, abuse prevention, troubleshooting, legal compliance, and service improvement.

Store Huddle does not sell personal information. We do not use merchant, staff, or Shopify customer information for third-party advertising.

Merchant and Store Huddle Responsibilities

For messages, files, Shopify customer information, and other content submitted by or on behalf of a merchant, the merchant generally determines why the information is processed and acts as the data controller or business. Store Huddle generally acts as the merchant’s processor or service provider.

Store Huddle may act as an independent controller for information used for account administration, service security, fraud prevention, customer support, business operations, and legal compliance.

Legal Bases for Processing

Where applicable, we process personal information to perform our contract with merchants, comply with legal obligations, protect our legitimate interests in operating and securing Store Huddle, and obtain consent where consent is legally required.

Service Providers and Disclosure

We use Shopify for merchant authentication and Shopify resource access, and a small number of infrastructure and communications providers to host Store Huddle and deliver transactional email. Each is bound by confidentiality and data protection obligations, and may process information only as required to provide their service to us.

We may also disclose information where required by law, to protect Store Huddle or its users, to investigate fraud or security incidents, or in connection with a merger, acquisition, financing, or sale of business assets.

Our standard data processing terms, including how we handle sub-processors, are on the Data Processing Addendum page.

International Data Transfers

Store Huddle is operated from the United Arab Emirates, and our service providers may process information in other countries. Where required by applicable law, we use contractual, organizational, and technical safeguards for international data transfers.

Data Retention and Deletion

We retain merchant content while the Store Huddle installation remains active and for as long as reasonably necessary to provide the service. Invitation information may be retained until an invitation is accepted, cancelled, expired, or no longer required.

When Store Huddle is uninstalled, the app’s Shopify access is disabled. We process Shopify’s mandatory customer-data and shop-redaction requests and delete or anonymize associated personal information and stored files in accordance with those requests.

Limited information may be retained where required for security, fraud prevention, dispute resolution, tax, accounting, or legal compliance. Deleted information may remain temporarily in protected backups until those backups are overwritten through the ordinary backup lifecycle.

Cookies and Authentication Technologies

Store Huddle uses essential cookies, Shopify session tokens, and similar technologies required for authentication, security, OAuth installation, and embedded-app operation. Store Huddle does not use advertising cookies.

Security

We use encrypted connections, authenticated Shopify sessions, shop-scoped authorization, role-based access controls, time-limited authenticated links for files, webhook-signature validation, and restricted production access. Further detail is on our Security page. No method of transmission or storage can guarantee absolute security.

Individual Privacy Rights

Depending on where you live, you may have some or all of the following rights with respect to your personal information:

• Access a copy of the personal information we hold about you.
• Correction of personal information that is inaccurate or incomplete.
• Deletion of personal information, subject to any legal or contractual obligation we have to retain it.
• Restriction of, or objection to, certain processing of your personal information.
• Portability, to receive certain personal information in a structured, commonly used format.

Shopify customers should normally submit requests to the Shopify merchant that controls their information. Merchants and Store Huddle users may submit privacy requests to support@storehuddle.com with the subject Privacy request. We may request information necessary to verify the requester’s identity and authority, and will respond within the time required by applicable law.

Where we rely on your consent to process personal information, you may withdraw that consent at any time by contacting support@storehuddle.com; this will not affect the lawfulness of processing carried out before withdrawal. Merchants that need a signed data processing agreement for their own compliance records can find our standard terms on the Data Processing Addendum page.

Children

Store Huddle is a business service intended for Shopify merchants and their authorized teams. It is not directed to children under 18.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated policy will display a revised effective date. Material changes may also be communicated through Store Huddle or by email.

Contact

Slurvo FZ-LLC
SFFO0050, Compass Building, Al Shohada Road,
Al Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates
Email: support@storehuddle.com