Internal staff communication for Shopify stores: what it is, how it differs from customer live chat, and how to choose a tool your team will actually open.
4 articles in this topic.
Slack and WhatsApp are good at messages. Store staff do not have a message problem, they have a context problem. What that costs, and how to fix it.
Two completely different products share a name. One talks to customers, one talks to your team. Picking the wrong one wastes a budget cycle.
The argument for keeping the conversation where the orders are, and the honest trade-offs of doing it.
Privacy has a real cost that nobody prices in: everyone outside the room loses context. A default and four cases where breaking it is right.
Free for teams up to five, and about two minutes to connect your store.