Pre-launch checklists, BFCM planning, flash sales, pre-orders, peak staffing, holiday cover and the January returns wave, for small store teams.
7 articles in this topic.
Written for stores without a war room, a duty rota, or anyone whose only job is coordination. Start it in September.
Hiring is not always available. What to do when the volume is coming and the headcount is not, without simply asking everyone to work harder.
Most retros produce a document nobody opens in eleven months. Four questions, one page, and the one habit that makes the findings survive until they are needed.
The wave arrives about a week after the holidays and lasts a month. What to decide in December so January is a process rather than a surprise.
Pre-orders move cash forward and move risk onto your operations. The four commitments that cause the trouble, and how to word them so a slip is survivable.
Someone has to answer the messages between Christmas and New Year. How to cover a quiet-but-not-closed period without one person silently absorbing all of it.
Twelve items, each with a named owner. Copy it, cut what does not apply, and never rebuild it from memory again.
Free for teams up to five, and about two minutes to connect your store.